Service Provision Information

 Communication + Collaboration

• Scheduling assistance using collaborative tools
• Creating avenues for customer and team feedback
• Fostering team collaboration

Organization + Task Management

• Use of centralized filing storage and naming convention systems
• Utilizing project management software for task assignments and tracking
• Maintaining calendar for deadlines and meetings

Monitoring + Improvement

• Monitoring key milestones and deliverables
• Compiling updates for stakeholders
• Using iterative processes to improve workflow and and training resources

Communication Tools + Platforms

• Implementing platforms like Slack for real-time communication and project tracking 
• Use of a single tool for all project related discussions to avoid fragmented communication

Regular Updates + Meetings

• Scheduling consistent check-ins to discuss progress and challenges
• Distributing meeting agendas and minute summaries beforehand for team alignment 

Feedback + Transparency 

• Creating a culture where team can share open feedback on communication processes
• Maintaining transparency by sharing project updates and important information with all relevant stakeholders

Organizational Structure

• Centralized filing system for easy access to all documents
• Consistent naming conventions to facilitate quick searching and retrieval
• Organization of documents based on projects, departments, and document types

 Documentation Practices

• Implementation of system to track document versions
• Creation and maintenance of Standard Operating Procedures (SOPs)

Review + Maintenance

• Periodically review documentation for accuracy and relevance, updating archive as necessary
• Establishing a routine for backing up important data
• Managing and reviewing access permissions to ensure appropriate access is given to team members 

Research + Information Gathering 

• Conducting in-depth research to ensure content is accurate and up-to-date using credible sources 
• Staying abreast of industry trends and updates to incorporate relevant info into your content

Content Creation + Editing

• Developing and adhering to style guides to maintain consistency in tone, format, and terminology
• Utilizing grammar and spell-check tools to refine content and catch errors

Presentation + Accessibility 

• Developing and adhering to style guides to maintain consistency in tone, format, and terminology
• Utilizing grammar and spell-check tools to refine content and catch errors

SEO Best Practices

• Using software tools like SEMrush to identify relevant keywords for your content, thus incorporating them
• Ensuring each page or post has optimized title tags and meta descriptions to improve search engine visibility 
• Incorporating internal links to related content and credible external source to enhance authority and user experience

Content Optimization

• Focusing on creating valuable, informative content that addresses user needs
• Ensuring that all content is optimized for mobile devices 
• Use of descriptive file names and alt text for images to improve SEO accessibility

Analytics Tracking + Reporting

• Implementing Google Analytics to track website performance, user behavior, and conversion metrics
• Regularly reviewing metrics to access content performance
• Compiling and presenting data in a clear, concise format for stakeholders, highlighting key insights and recommendations for improvements

Support + Coordination

• Assisting in organizing timelines and deliverables for marketing campaigns
• Scheduling and prepping for marketing meetings
• Maintaining an inventory of marketing materials and assisting in ordering or distributing 

Content Creation + Management

• Help create and schedule social media posts, ensuring consistent messaging across platforms
• Reviewing and proofreading marketing materials for clarity, grammar, and adherence to brand guidelines
• Assisting in drafting and designing email newsletters or promotional items

Analytics + Reporting

• Helping monitor key performance indicators (KPIs) marketing initiatives (i.e. website traffic, social media engagement, and email open rates)
• Compiling data into reports for team review, highlighting trends and insights to inform future marketing strategies
• Assisting in creating and distributing customer surveys to gather feedback on marketing efforts and improve future initiatives